Question 1

What is included in Community Management Planning and Strategy services on Fiverr?

Accepted Answer

Depending on the Fiverr service provider, services can include: 
 - Helping you with technical setup. 
 - Creating an action plan. 
 - Creating community rules. 
 - Evaluating your need. 
 - Auditing your community strategy. 
 - Conducting industry or competitive analysis. 
Some service providers specialize in setting up channels and bots for Discord, developing and scheduling engaging posts for certain platforms, and promoting your business on channels like Reddit, Telegram, and Instagram. To find a freelancer offering specific services for a particular digital platform, use Fiverr’s filter to narrow the search results. If you want to know more about what a freelancer can provide, visit their Gig page or send them a message by clicking the “Contact Seller” button.

Question 2

How can Community Management Planning and Strategy help my online community grow and succeed?

Accepted Answer

Community management allows you to support your audience, build brand awareness, get comprehensive insights into your customers (their pain points, needs, and expectations), and increase engagement. Through effective community management, you’ll be able to provide your audience with value beyond simply providing them with excellent products or services. 
Also, community management can be a way for you to provide your audience with better customer service, as the manager can help you manage complaints, questions, and feedback. Lastly, through good community management, you can tap into opportunities for growth, such as networking or partnership opportunities with other creators or brands.

Question 3

How should I determine the goals and objectives for a community management plan?

Accepted Answer

First, your goals and objectives must be clear, measurable, and realistic. When setting your goals and objectives for your community management plan, you must also determine how you will measure your progress. What metrics and KPIs will you be using? 
From there, you should evaluate the platform you’ll be using and who your target audience is. This will help you create goals and objectives that will resonate with and be relevant to your audience. One way to do this is to simply ask your audience what they want to see or expect from you.

Question 4

Can a Fiverr freelancer help us integrate our community management strategy with our overall marketing plan?

Accepted Answer

Yes, a Fiverr freelancer can help you come up with a comprehensive community management strategy, as well as an action plan. Some freelancers also offer more comprehensive services, including evaluating your need, an action plan, and technical setup assistance, depending on the package you’ll be signing up for. To understand a service provider’s package inclusions, go to their Gig page, where you can easily compare packages.

Question 5

Can I get support and consultation for our in-house community management team?

Accepted Answer

Yes, there are Fiverr service providers who offer community management consulting services. They can help you determine whether or not a particular channel is right for you, review your current community management structure, suggest ways to improve processes like onboarding and security, and choose the best methods to grow your community.  
For instance, a Fiverr freelancer specializing in Discord community management consulting can teach you the best practices for community and team management and how to use Discord bots. If you’re looking for a custom offer, you can drop them a line to learn more. Visit their Gig page and click the “Contact Seller” button to start.

Question 6

How can I measure the engagement and satisfaction of community members?

Accepted Answer

Aside from asking your community members and getting their feedback, data is one of the best ways to measure your success. More than just being handy for assessing KPIs and making reports, data can give you a deeper insight into your community. For one, it can give you a better idea of persistent issues or challenges your members face concerning your community. It can also be a valuable resource for new content ideas, UI or UX enhancements, and product developments.  
Keep in mind that knowing the right metrics and KPIs to track is also crucial. Aside from tracking basic metrics like the number of logins and new members, you should also pay attention to traffic, member contributions (forum posts, comments, reactions, etc.), and conversions.

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