Question 1

What is a chatbot?

Accepted Answer

A chatbot is a service, powered either by a script or by artificial intelligence, which can simulate a conversation or chat with a user, through websites, mobile apps, messaging services, or by phone.

Question 2

How are chatbots different from live chats?

Accepted Answer

In a live chat, the customer interacts with a human, whereas a chatbot is a machine that is guided either by a script or by artificial intelligence. A chatbot differs from live chat in a variety of ways. It has shorter response times, it is available 24/7, and it's more cost-effective than a live chat. However, a chatbot lacks the human touch and a lot of queries may go unanswered.

Question 3

What are the various types of chatbots?

Accepted Answer

The various types of chatbots include rules-based/button-based chatbots, which have a specific script and provide menu options for customers to click; contextual chatbots, which use artificial intelligence and machine learning to chat with users and learn from the conversations; and voice-enabled chatbots like Siri and Alexa, which accept user inputs through voice and "talk" to the users.

Question 4

How can chatbots improve customer experience?

Accepted Answer

Chatbots provide 24/7 service, regardless of timezones, and they can seamlessly collect feedback and customer details. Additionally, they handle several customers at the same time and eases a customer's purchasing process by handling all operations, from picking a product to the actual purchase, on the bot itself.

Question 5

How much does Chatbot Development cost?

Accepted Answer

Chatbot development costs vary depending on complexity, features, and development approach. Expect to pay between $150 and $800 for a basic chatbot.

Question 6

How do chatbots work?

Accepted Answer

There are two main categories of chatbots. Rules-based chatbots use programmed scripts to interact with users. They answer based on options users select, and they're programmed to recognize certain keywords and answer accordingly. AI chatbots use artificial intelligence and natural language processing to understand sentence structure. They get better at understanding what to say by observing correct and wrong answers.

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