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It's common for clients to request additional work during a project, often referred to as "scope creep." Handling this professionally and tactfully is important to maintain a good relationship with your client and ensure fair compensation for your work. 

Here’s an approach you can take:

→ Acknowledgment and appreciation: 

Start by thanking the client for their trust in your work, and express enthusiasm about their new ideas. This shows that you value their input, and you’re not outright rejecting their requests.

Example: "Thank you for sharing these additional ideas. I'm happy to see your enthusiasm and interest in expanding the project."

→ Reference the original agreement: 

Politely refer back to the original agreement or scope of work. It’s helpful to specifically mention what was included in the initial proposal.

Example: "As per our original agreement, the scope of the project includes {briefly list the agreed upon deliverables}."

→ Clarify the extra work:

Clearly identify the new requests as being outside the original scope. It's important to be specific about what is additional to avoid any confusion.

Example: "I've reviewed your new requests and noticed that {specific new requests} go beyond our initial agreement."

→ Options for moving forward: 

You could propose an additional fee for the extra work or suggest focusing on the original agreement first, and consider the additional requests as a separate project later.

Example: "To accommodate these additional requests, I propose two options. One, we could adjust the project scope to include these additional tasks. This will involve revising the timeline and budget. On the other hand, we can complete the current project as agreed and then discuss a new project or phase to cover these extra requests."

→ Seek confirmation and agreement: 

Ask for their preference and willingness to proceed with one of these options. This encourages a collaborative decision-making process.

Example: "Please let me know how you'd like to proceed. I’m happy to provide a revised quote and timeline if you choose to expand the scope of our project."

→ Document changes: 

If the client agrees to the additional work and costs, make sure to document these changes in writing. Update the contract or agreement accordingly and have both parties sign it.

Example: "Once we agree on how to proceed, I'll provide an updated contract reflecting the changes for your review and approval."

→ Maintain Professionalism:


Throughout the process, stay professional and positive. Emphasize your commitment to delivering quality work and maintaining a good client relationship. This can help turn a potentially challenging situation into an opportunity for demonstrating your adaptability and customer service skills.

Example: After reviewing your new requests, I've assessed the impact on the project's scope and timeline. To accommodate these changes, {briefly describe the necessary adjustments, e.g., additional time, resources, or costs involved}.

→ Set Boundaries:


While being flexible, it's also important to set clear boundaries. If the new requirements are outside your expertise or would compromise the quality of the project, communicate this openly and explore alternatives or the possibility of declining the additional requests.

Example: I appreciate your enthusiasm for this project and understand your expectations. Given my experience in {Your Field/Expertise}, I'd like to discuss how we can align our goals realistically with the project's scope and complexity. It's crucial we set achievable expectations from the start to ensure a smooth process and satisfying results.

→ Use Fiverr's Features:

Leverage Fiverr's features for managing changes to orders, such as the Resolution Center, to officially request and confirm any changes to the order terms. This ensures that both parties are protected and that the changes are recognized by the platform. If you need more time to deliver, you can request an extension from the customer. This option gives you more flexibility and helps you to meet their deadlines and expectations smoothly. Read more about this process here.

Example: To ensure that the added tasks are completed with the utmost quality and attention to detail they require, I find it necessary to request an extension for our delivery timeline.

→ Adjustment Details:

Original Delivery Date: {Original Date}

Requested New Delivery Date: {New Proposed Date}

Reason for Extension: Incorporation of new requirements and ensuring high-quality output. To proceed with the extension, please confirm your agreement to the new timeline, or feel free to share your thoughts on how we might adjust the plan to better suit your needs.

Thank you for your understanding and continued collaboration. I'm looking forward to bringing your vision to life with the added depth and detail these changes will provide.

Example: