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Revisions done right
Often the phase at which the freelancer-client relationship can get a little messy, revisions demand a high level of professionalism and communication. By checking in with the client throughout the order journey and demonstrating a sincere openness to feedback, you can set the stage for a smooth revisions process that attests to your commitment to client satisfaction.
Clarify revision limits
Prior to beginning any order, you should clearly communicate the number of revisions included in the price and the fee clients will incur should they request additional edits. This will protect you from being taken advantage of, preventing scope creep, helping to manage expectations, and ensuring that both parties are aligned on what constitutes a revision versus a new request. It helps in avoiding misunderstandings and potential conflicts.
Check in
A middle-of-order check-in message is a strategic way to prevent extensive revisions before the final delivery. This check-in acts as a touchpoint to share progress, gather interim feedback, and adjust course if necessary. It allows freelancers to ensure that their work aligns with the client's expectations and vision. By engaging the client at this midway point, any misunderstandings or misalignments can be identified and addressed promptly, reducing the need for significant changes at the end, saving time and resources, enhancing client satisfaction, and promoting a smoother, more collaborative process. Ultimately, it contributes to delivering a higher quality product and building a trustworthy, efficient freelancing relationship.
Utilizing resources like Zoom or Fiverr’s collaboration tool for detailed discussions and comments can enhance understanding and efficiency, and build the kind of trust that is crucial for long-term relationships.
Maintain professionalism
After pouring your heart and soul into a project, revision requests can be a tough pill to swallow. It’s important to remember that it isn’t about the quality of your work, rather about meeting the unique needs of the client. Regardless of how you may feel about the feedback you’re given, it’s important to put ego aside, maintain a professional attitude, and demonstrate a steadfast commitment to your client’s satisfaction.
→ What should my revisions message in include:
Greeting and Personalization:
- "Hello [Client's Name],"
Acknowledgment of Feedback:
- "Thank you for your feedback on the initial draft."
Summary of Changes Made:
- "I have made the following revisions based on your input:"
- "1. [Describe change 1]"
- "2. [Describe change 2]"
- "3. [Describe change 3]"
Request for Review:
- "Please review the updated version and let me know if these changes meet your expectations."
Invitation for Additional Feedback:
- "If there are any further adjustments or additional feedback, please feel free to share."
Clarification Questions (if needed):
- "I have a few questions to ensure we are on the same page: [list any questions]."
Next Steps and Timeline:
- "Once you approve these revisions, I will proceed with the next steps: [outline the next tasks]."
- "We are still on track to complete the project by [remind of the agreed deadline]."
Encouragement for Open Communication:
- "Your satisfaction is my priority, so please do not hesitate to ask any questions or request further changes."
Closing and Sign-Off:
- "Thank you for your cooperation and prompt feedback."
- "Looking forward to hearing from you."
Here’s an example of a helpful message you can send when you’ve made progress and want to align with the client before the final delivery:
Hello {username}!
Hello {username}!
I hope this message finds you well. I'm writing to update you on your project, {Project Name}. I'm excited to share that we are progressing smoothly and I am eager for you to see the initial results.
As of now, I have completed the following stages:
{List completed stages or parts of the project}
I invite you to review my progress and offer feedback to make sure we’re on the right track.
Revision guidelines
Before you review, I want to clarify our revision policy to ensure a clear and efficient process moving forward:
- Included revisions: As outlined in our agreement, this project includes {number} rounds of revisions. These revisions are intended to refine and improve the initial work based on your feedback.
- Scope of revisions: Revisions typically cover minor adjustments such as {give examples like tweaking design elements, making small text edits, etc.}. It’s important to note that revisions do not cover complete overhauls or changes in project direction.
- Additional revisions: If further revisions are required beyond the included rounds, I am happy to accommodate them. Please note that additional revisions may be subject to extra charges and could impact the project timeline. I can provide a quote and adjusted timeline if needed.
- Feedback timing: Timely feedback is crucial for maintaining the project schedule. I kindly request that you provide your input within {number} business days of receiving this update.
Next steps
Upon receiving your feedback, I will proceed with the next stages, keeping in mind any modifications you suggest. My goal is to ensure that the final product aligns perfectly with your vision and exceeds your expectations.
I am committed to delivering high-quality work that meets your needs and am here to support you through every step of this journey. If you have any questions or need further clarification on any aspect of the project, please do not hesitate to reach out.
Thank you for your collaboration, trust, and the opportunity to work on this exciting project. I look forward to your feedback and to continuing our productive partnership.
Best regards,
{Name}